We have included some information addressing commonly asked queries. If you have any unanswered questions, please direct them to firstname.lastname@example.org.
Our ingredients are all cosmetic-grade ingredients purchased through our source of global raw cosmetic ingredients suppliers/manufacturers. Cosmetic grade ingredients are lab tested for safety and microbial count and is highly recommended for cosmetic products. We do not use food-grade ingredients because they are meant for immediate consumption and produced solely for the food industry.
Although we are not a certified vegan or organic brand, we give our customers the assurance that our products are sourced from raw ingredients suppliers/manufacturers who have their ingredients certified vegan, organic and also no animal testings are conducted. Our suppliers have gone through our vetting system before we work with them.
Due to the handcrafted nature of our fresh products, raw ingredients may differ slightly in scent and texture based on factors such as soil conditions, climate, and harvesting methods. That is the beauty of using nature's ingredients. Our production uses Good manufacturing practice procedures to ensure quality consistency and control. While the balms' texture may feel gritty on occasion, rest assured that the texture and colour of our balms have no effect on the efficiency of the product.
All our products are formulated for the tropical climate and do not melt easily. However, we would still advise you to keep your products in a cool and dry place.
Best before end date (BBE) to indicate products are to be used by the indicated date.
Our recyclable lip balm tubes are made in USA and are BPA-free. All other products are packaged in recyclable PET, tin and glass containers. We encourage customers to reuse/recycle the containers. We also fill our parcels with packing peanuts made from corn starch and recycled brown shredded paper. The packing peanuts are completely biodegradable and can be composted in soil or dissolved in water.
Usage on children
Balm Kitchen products do not use petrolatum, petroleum jelly, mineral oil, and unnecessary synthetic ingredients. Our Calendula Gentle Body Balm is specially formulated for sensitive fragile skin such as babies as we understand their needs (we're mothers too!). Only organic ingredients are used for our gentle body balm with no added essential oils. We recommend our Calendula Gentle Body Balm to be used for nappy rash, dry & itchy skin or simply to use as a daily moisturiser. The body balm is suitable for nursing mothers to provide relief for cracked/sore nipples.
Allergy testing and skin sensitivity
Our products are formulated for normal skin. We use essential oils that sensitive skin may react to and do not recommend our body scrubs for those with sensitive skin as scrubs can heighten sensitivity. Our balms are also made with sweet almond oil and coconut oil, which may trigger tree nut allergies. As with any product, we recommend patch testing before use. Visit us at our next pop-up for a free patch test.
We currently ship only within Singapore and Malaysia. For overseas shipping enquiries, please write to us at email@example.com.